Twitter Login/Register With: Advertisement Advertisement The opening of King Lear this week marks the 35th anniversary of Canadian Stage’s summer Shakespeare component of its annual programming, Shakespeare in High Park, the longest-running outdoor theatre series in Canada. This King Lear also stars actress Diane D’Aquila in the gender-swapped title role, a Canadian theatre vet who performed as Titania in the first-ever High Park production of A Midsummer Night’s Dream in 1983.But this King (or Queen) Lear is also a testament to the mercy that outdoor theatre productions must throw themselves to the elements: even with such a storied cast and program, opening night was still buzzy with the threat of rain from dark, cloudy skies overhead, and the last-minute casting change that required director Alistair Newton to take the stage (script in hand) to play Lear’s Fool, when actor Robert Persichini had to withdraw from the next week of performances due to health reasons. Besides being a wholesome summer tradition, outdoor theatre is often the definition of “the show must go on.” (Looking on the bright side, there were no outbursts from political protesters at this performance.)READ MORE LEAVE A REPLY Cancel replyLog in to leave a comment Facebook
The ensuing long-drawn general elections are just around the corner. Manifestos or not, narratives in public meets and through the media are for everyone to see. Let us first take the party and alliance in power. There are four pillars to the BJP/NDA narrative. First, there is the pitch for a visibly strong nation high on nationalism and pro-active military action as illustrated through the Balakot strike post Pulwama massacre and reiterated through the Mission Shakti recently. On March 27, 2019, India conducted Mission Shakti, an anti-satellite missile test, from the Dr APJ Abdul Kalam Island launch complex. This was a technological mission carried out by DRDO. The satellite used in the mission was one of India’s existing satellites operating in lower orbit. The test was successful and achieved all parameters as per plans. The test required an extremely high degree of precision and technical capability. The significance of the test is that India has tested and successfully demonstrated its capability to interdict and intercept a satellite in outer space based on completely indigenous technology. With this test, India joins an exclusive group of space-faring nations consisting of USA, Russia and China. Second, there is the pitch for a stable government led by a strong-willed leader Narendra Modi and his version of BJP ably assisted by party president Amit Shah. This underplays the fact that BJP is the leading power among 24 parties in the National Democratic Alliance (NDA). There are a few more strong BJP leaders like Nitin Gadkari and Rajnath Singh with a mass base, and there has been a litany of conflicts, major and minor, with alliance partners leading to Shiv Sena, Paswan’s LJP and Nitish Kumar’s JD(U) being accommodated with a long rope. Alliance partners are temporarily fine as they expect a Modi-driven almost Presidential type of campaign will reap rich benefits. Third, there is an unmistakable tilt towards using the communal lingo in the polls with every passing day. The way Hindu-Muslim rhetoric is being used by the PM himself with reference to the Samjhauta blast alleged miscarriage of justice and about the strong Muslim electorate in Wayanad which Congress president Rahul Gandhi has picked up as his second seat, it is obvious that the ferocity of communal card shall be more aggressive down the line; as is seen in the speeches of UP CM Adityanath. Fourth, the BJP leadership is harping on the dynastic roots of Rahul Gandhi and several other regional political leaders of other opposition parties, and that the opposition alliances are all opportunistic and weak. And, interestingly, there is a fifth narrative, and it is a narrative in absentia. There is virtually no discourse on the very things which brought Modi to power in 2014 or have highlighted while in power; no talks on corruption at high-places, black money from abroad, double-digit GDP growth, benefits of demonetisation, digital or start-up India missions, Namami Gange, bullet train, Beti padhao beti bachao, multi-layered GST, et al. Now, let us look at the main opposition to the government. After bumbling on opposition alliances in Delhi, Haryana, Andhra, Bengal, Telangana, and being left out of UP, etc., Congress is now settling down with alliances in Bihar, Maharashtra, Jharkhand, Tamil Nadu in place. But this is surely a month late. With initial noises of a Mahagatbandhan, Congress seems to have got the successes in recent state elections a bit too much in the head. The scar of being left out of the UP battle has led them to put the two best faces, Priyanka Gandhi and Jyotiraditya Scindia, to sweat it out in the sweltering summer heat and dust of Uttar Pradesh. Even the friends wonder why are they not best used in MP, Chhattisgarh and Rajasthan. Having apparently fumbled, the Congress narrative is picking up steadily now with the promise of its mind-boggling NYAY scheme (Nyuntom Aye Yojana) in which, if voted to power, it promises to ensure minimum income of Rs 12,000 a month for the poorest 5 crore families (20 crore people) incurring an expense of Rs 3.6 lacs crores a year, thereby ensuring the universal concept of Basic Minimum Income in India, along with all other welfare measures like MGNREGA, NRHM, etc., which cover rural, urban and tribal poor. This surely has brought back the narrative on their side, along with the promise of directly elected mayors across India to ensure better urban governance and people’s control over the same. And, ahead of BJP, Congress has now come out with their manifesto too. Apart from NYAY, the promises in the manifesto include commitment to legislate women’s reservation bill and reserve one-third of all government jobs for women, double education outlay at every level, free and compulsory school education up to Class XII in public education, review AFSPA, omit Section 124A of the IPC that is known as the Sedition Law, fill up around 30 lacs of jobs at various levels of the government, separate Kisan budget, legislate Right to Healthcare Act, GST 2.0 with a single moderate tax-rate, implement Forests Rights Act for tribal welfare in letter and spirit, abolish opaque electoral bonds, stringency against hate crimes, establish Environment Protection Authority, enact Right to Homestead Act for the rural homeless, et al. With this, Congress has surely moved ahead with an ‘inclusive development’ campaign narrative. It, however, remains to be seen how far its candidates and cadre can take these promises – music to every Indian ear – down to the grassroots.And the contrasting narratives of both the parties show some positives, in spite of the communal undertone in the ongoing campaign. While BJP scores heavily on the national pride and power front, Congress scores on specific aspects of inclusive justice, especially through its NYAY scheme. Congress will be forced to talk about handling cross-border terror, its possible outlook towards Kashmiri militancy in today’s context, and sprucing up the military arsenal of the nation. It has already got a dossier on national security prepared by the army officer who led the post-Uri surgical strikes, Lt Gen DS Hooda, and has promised in the manifesto to upgrade defence budget and military modernisation. On the other hand, unabated communal rhetoric may not pay desired dividends to BJP and the revival of Ram Janmabhoomi movement did not meet much enthusiasm of the people at large in spite of a well organised Kumbha Mela to launch the same. The Congress approach will require the rulers of the day to turn to a more development-focused narrative especially with regards to jobs, basic income, women’s issues, health and education, among other things. That surely is good for the nation. As electioneering goes ahead, it is also expected that a re-thinking on the role, independence and neutrality of the Election Commission and the media, apart from the fundamental premises of the Constitution, shall emerge. And, that, to my mind is another good outcome of this largest festival of democracy in the world: the Indian General Elections (along with assembly polls of several states too). (The author is a media academic and columnist, currently the Dean of School of Media, Pearl Academy, and earlier the Dean of Symbiosis and Amity Universities. The views expressed are strictly personal)
OSU women’s volleyball players get set for a serve during a game against Penn State on Oct. 31, 2014. Credit: Lantern File PhotoSt. John Arena is set to host the Ohio State women’s volleyball team for the first time this season during the 10th Annual Sports Import D.C. Koehl Classic.The 22nd-ranked Buckeyes (2-1) are scheduled to play a doubleheader on Saturday, facing off against Northern Illinois (3-1) at noon and No. 14 Florida State (2-1) at 7 p.m., before playing the Seminoles again on Sunday at 7 p.m. OSU is coming off of a second-place finish at the Rumble in the Rockies tournament in Laramie, Wyoming. The Buckeyes fell to Wyoming in their opening game, but they bounced back to defeat both Butler and South Dakota in three sets.OSU coach Geoff Carlston said he’s happy with the way his team responded to the initial loss and is ready to be at home for the first time this season.“I’m excited for the team, especially our freshmen,” Carlston said. “We played in front of a huge crowd, actually, at Wyoming, but to play in front of a large crowd that’s your home and not at a mile high is going to be much better for us.”Setter Emily Ruetter, a senior transfer from Texas Tech, said she’s excited for her first home match in a Buckeyes uniform and thinks the home crowd will give the team a boost.“It’s so much better playing on your home floor,” Ruetter said. “Based off what I’ve heard, St. John brings in quite an awesome crowd, so it’s going to be even better having all of those people here.”Junior libero Valeria León, who, along with junior middle blocker Taylor Sandbothe, was named to the all-tournament squad at the Rumble in the Rockies, is focused on helping her team more moving forward.“I don’t really care about the individual awards, I just try to make my team better,” León said. “So I’m going to keep working on that.”Team adjustmentsAs the team heads into this weekend’s games, OSU has been working on improving its blocking, shot selection and overall consistency on defense, Carlston said.“I think (in) the Wyoming match, we just sort of forgot the things that we can do, and that will happen when you’ve got people in your face,” he said. The Buckeyes had 21 shots blocked by the Cowgirls in their season-opening match.Carlston said the team has to go back to what is worked on in practice for the upcoming matches and improve overall confidence, trust and consistency.Injury reportJunior outside hitter Kylie Randall did not play in any of last weekend’s matches as she works her way back after suffering a season-ending ankle injury last season and an elbow injury that she sustained in the team’s first practices this year.There’s no timetable for Randall’s return to games, but she is practicing and Carlston is pleased with her progress.“She’s back, full-go and she’s looking pretty good, actually, for a kid who’s played six times over the last (year),” he said.The rest of the team is feeling well from a health standpoint, Carlston said.Looking aheadFollowing this weekend’s action in Columbus, OSU is set to head back out on the road for the Blackbird Invitational in Brooklyn, New York, on Sept. 11 and 12.
Belgium goalkeeper Thibaut Courtois is expecting Harry Kane to be England’s biggest threat in the World Cup in Russia ahead of their group stage clashThe Red Devils will face off against England in their final game of Group G.Kane, who was recently appointed the new England captain by Gareth Southgate, has scored 108 goals in his 139 Premier League games over the past five seasons after breaking into the Tottenham team.The 24-year-old had his most productive season in front of goal for Spurs this season with 30 league goals and Courtois is well aware that Kane cannot be taken lightly.“England have a team with a lot of individual talent, you’ll have to watch out for several players,” said Courtois, according to Goal.Crouch: Liverpool could beat Man United to Jadon Sancho Andrew Smyth – September 14, 2019 Peter Crouch wouldn’t be surprised to see Jadon Sancho end up at Liverpool one day instead of his long-term pursuers Manchester United.“But the one who scores almost 30 goals every year is Harry Kane. He is the most dangerous.”The Chelsea goalkeeper is disappointed by Mohamed Salah’s expected absence in their friendly against Egypt on Wednesday, in what he hopes will provide Belgium with a similar test to what they faced with Tunisia.“It’s a shame we can’t play against the best team [of Egypt] because they will play without their best player,” he said.“I think Egypt has a good team. Obviously, with or without Salah, it’s different.“But it will be a good game and a good test, hopefully a match similar to that against Tunisia.”
Inter sporting director Piero Ausilio is optimistic about landing the current Ballon d’Or winner Luka Modric from Real Madrid despite the odds stacked up against him.Modric was heavily linked with Inter in the summer transfer window, but Real Madrid refused to sanction the deal.However, Piero Ausilio has remained defiant with Modric approaching the twilight of his career prompting him to say “in football, you can never say never”.“I didn’t believe it until the end, but at the same time, I don’t see why you can’t dream,” Ausilio told Football Italia via Sky.Lukaku backed to beat Ronaldo in Serie A scoring charts Andrew Smyth – September 14, 2019 Former Inter Milan star Andy van der Meyde is confident Romelu Lukaku will outscore Cristiano Ronaldo in this season’s Serie A.“All I said last summer was: ‘we’re here, if Real Madrid think they can make this happen then let’s talk about it’.“Could we go in again? We’re talking about very important players with huge quality, but you can never say never in football.”Modric played a key role in helping Los Blancos retain the FIFA World Club Cup, where he scored a rare goal in the finals.
Facebook Twitter Google+LinkedInPinterestWhatsApp Facebook Twitter Google+LinkedInPinterestWhatsAppNassau, Bahamas, October 5, 2016 – The Princess Margaret Hospital wishes to advise the general public that it will maintain ALL emergency-related services for its patients and the general public during Hurricane Matthew. For ALL Medical Emergencies contact the Accident & Emergency 24 hour hotline at 1-242-326-7014. The PMH Command Center numbers are 1 (242) 502-7890 / 322-1010 / 356-5322 / 356-0315. Please “Like” our page on Facebook (Princess Margaret Hospital) and listen to the radio for further updates. Related Items:
Lifeguards rescue man stuck on cliff in Torrey Pines February 22, 2018 SAN DIEGO (KUSI) – Lifeguards and firefighters Thursday morning rescued an uninjured man who became stranded on a cliff while trying to climb down the beachfront bluffs in Torrey Pines, authorities said.The man called for help a little after 6:30 a.m. while attempting to reach the beach from the Torrey Pines Gliderport after he “found himself in a spot where he couldn’t go any further,” San Diego Fire-Rescue Department spokeswoman Monica Munoz said.Lifeguards responded to the beach area below the Gliderport in the 2800 block of Torrey Pines Scenic Drive, but they were initially unable to locate the stranded man from their vantage point on the sand, Munoz said. An SDFD helicopter spotted the man precariously perched on a ledge roughly half way down the cliffs.“He was lowered down using a rope system by lifeguards and firefighters,” Munoz said, adding the non-injury rescue should serve as a warning to others.“This is a good example of why you should heed the signs and not climb down the cliffs,” Munoz said. Posted: February 22, 2018 KUSI Newsroom, KUSI Newsroom Categories: Local San Diego News FacebookTwitter
WILMINGTON, MA — Here are highlights from the Wilmington Police Log for Thursday, May 10, 2018:Animal Control Officer retrieved an injured bird on Main Street and brought it to a rehab facility. (7:48am)Police received notice from Franklin County Sheriff’s Office that fugitive Shane Denn was in custody after a traffic stop. Wilmington Police had an active arrest warrant out on Denn. (10:07am)A walk-in party reported someone took their clothing off of their laundry line from their Main Street yard. (11:14am)Fire Department responded to mulch fire near Dollar Trees store. Employees used fire extinguisher. (1:47pm)Action Ambulance involved in a 3-vehicle crash on Main Street. No injuries noted. One vehicle towed. (2:21pm)Employee reported a trailer was stolen, possibly sometime overnight, from Commercial Couriers on Jewel Drive. (6:02pm)A school bus got stuck in the mud at Town Park (Aprile Field) following a WHS softball game. (8:37pm)Police arrested Kevin Callery (41, Billerica) on a warrant. Police were called after MBTA reported Callery and another male were fighting on the train. (9:08pm)(DISCLAIMER: This information is public information. An arrest does not constitute a conviction. Any arrested person is innocent until proven guilty.)Like Wilmington Apple on Facebook. Follow Wilmington Apple on Twitter. Follow Wilmington Apple on Instagram. Subscribe to Wilmington Apple’s daily email newsletter HERE. Got a comment, question, photo, press release, or news tip?Share this:TwitterFacebookLike this:Like Loading… RelatedPOLICE LOG for August 17: Parking & Traffic Issues; Lost Wallet; Brush FireIn “Police Log”POLICE LOG for August 4: Lowell Man Arrested On Warrant; Bad Crash In Front Of Rocco’s; Syringe FoundIn “Police Log”POLICE LOG for August 18: 2 Vehicles With Same License Plate; Statue Missing From Wildwood CemeteryIn “Police Log”
Chipmaker Qualcomm and the provincial government of Guizhou in China on Sunday unveiled a $280 million joint venture for the design, development and sale of advanced server technology.The US-based global semiconductor company signed a strategic agreement with the Guizhou province government and announced a joint venture with Huaxintong Semi-Conductor Technology Co Ltd with initial capital of 1.85 billion renminbi (approximately $281 million) Reuters reported.”Qualcomm will establish an investment company in Guizhou that will serve as a vehicle for future investments in China”, the provincial government and the company said in a joint statement.Derek Aberle, president of Qualcomm Inc, said the company wants to “deepen its cooperation and investment in China”. Thus, cooperation agreement, joint venture and formation of an investment company will be important for the company.Qualcomm was reportedly licensing its server technology with the help of research and development and would also supply expertise to implement the venture, Reuters added in its report.”This underscores our commitment as a strategic partner in China,” Aberle said. Under the joint venture, Guizhou would own 55% of the new company and 45% will be owned by Qualcomm subsidiary, according to a report by Venture Beat.The company plans to make ARM-based processors for servers in data centres.Last October, the company had announced that it conducted a live demo of its server development platform. It would also collaborate with chip-making companies Xilinx and Mellanox. This would give China a chance to build its own chip industry.”This server technology joint venture is a win-win scenario for Qualcomm and our Guizhou partner and will yield mutual benefits for both sides as we together pursue a very large data center opportunity in China,” said Anand Chandrasekhar, Senior Vice President and General Manager for Qualcomm Data Center Group, in a statement, Venture Beat report added.
Comedy of Terrors is all about ‘confusion within confusion’. It is an adaptation of Dario Fo’s one of the best plays. Directed by S P Singh and written by Ajay Shukla, the act was staged at Shri Ram Centre on May 31. The story of the play revolves around
Media baron Peter
Kolkata: Chief Minister Mamata Banerjee, while convening a district review meeting in Namkhana, expressed her dissatisfaction over non-completion of the power Grid project at Bhangar in South 24-Parganas.Banerjee sought explanations from the Power department officials on why the project has not been completed yet. She also pulled up Sunil Gupta, additional chief secretary of the Power department and demanded an explanation from him regarding the delay. Also Read – Rain batters Kolkata, cripples normal life”Why has there been a delay when the state government has resolved the issues related to the construction of the power grid?” questioned an irate Chief Minister at the meeting. The Power department officials in the district told the Chief Minister that the project has been delayed due to some technical problems, which will be resolved soon. Meanwhile, the local residents on Thursday morning staged a protest demonstration at the project site, stalling the construction of a tower within the compound. Also Read – Speeding Jaguar crashes into Mercedes car in Kolkata, 2 pedestrians killedSome local residents gathered outside the power grid site, raising their voice to fulfill certain demands. Some of them alleged on Thursday that other development projects which were promised by the government earlier have been stalled as well and hence they would not allow the power project to continue. A high-level meeting would be conducted in the area in this regard. Senior police officers in the district rushed to the spot following the agitation. Some of the villagers, who are members of the Jami Jibika Bastutantra O Paribesh Rakshya Committee (JJBPRC), alleged that the local administration had assured them that dredging of river would take place and a hospital would be set up, but nothing has happened. After a logjam in the power grid project in Bhangar for some time, the matter was finally resolved following intervention of the Power department and administrative officials in the district. JJBPRC members claimed that the government had agreed to meet certain demands of them, including the introduction of vocational training for the unemployed youths in the area and also setting up a cold storage for fishermen and farmers. They alleged that their demands were not properly met. The villagers also alleged that some miscreants have been threatening to resort to violence once the project gets completed. They threatened to stall the project if their demands are not met. A member of the JJBPRC said that they have allowed doing some work inside the sub-station and final decision would be taken on Friday. After a long process of dialogue and deliberations, the government was finally able to resolve the issue and the project was finally flagged off in August this year. The state government has agreed to increase the amount of compensation to people who will lose their land due to the project.
At the ‘Breaking Ground’ exhibition in Jaipur at the JKK, it is Hoshino Satoru’s single wall installation that stands head and shoulders above everything else. It transcends traditional ceramic arts in Japan to embrace nature and the earth. Hoshino is an internationally recognized figure and a mentor in this field. In the initial years of his career, he worked with the avant-garde, non-functional Japanese ceramic movement ‘Sodeisha’. From the ancient tradition re-established by its Founder, Yagi Kazuo, he assumed the mantle of smoke-infused sculptural work (kokuto) that was not compromised by colour or surface patterning, embodying fluidity and plasticity. Also Read – Add new books to your shelf’Sodeisha’ was an extremely influential movement that promoted an avant-garde approach favouring sculptural ceramics that were completely non-traditional and often bear poetic titles. Following on the heels of the war, with scant resources available, artists drew together to establish their own exhibition systems that gave them both freedom and a vehicle for artistic dialogue. These artists drew their name, ‘Sôdeisha’ – literally, “Crawling Through the Mud Association” – derived from a Chinese ceramic glazing term, to express their complete absorption with their medium and its inherent limitations. Also Read – Over 2 hours screen time daily will make your kids impulsiveTheir initial manifesto read:”The birds of dawn taking a flight out of the forest of falsehood now discover their reflections only in the spring of truth. We are united not to provide ‘a warm bed of dreams’ but to come to terms with our existence in broad daylight.”Hoshino represents this manifesto in his signature of creativity that embraces fire and form and clay. After a landslide destroyed his studio in 1986, he experienced fresh revelations about the physicality and force of his material and was inspired to work in a less controlled manner with it. He roughly shapes his sculptures by prodding and pushing clay with his fingers, and says of this process, “the fingermark is pushed to the clay unconsciously… [and so] the various elements that are in the body are put in the clay… there is no will to make a specific form.” The installation at JKK comprises of hundreds of finger marks, imprinted in the clay via a fierce, pulsating motion assembled and reassembled without the orientation established by a potter’s wheel or the traditional vessel form dictated by function. “My approach to clay changed completely after I experienced the natural disaster of a landslide in 1986. Until then, clay had been a material with which to embody the ideas and images already in my mind. Since then, however, the clay has become not simply the material from which a work is derived, but something that lies before me as a force of nature, an existence that overwhelms trivial intentions. The clay has a life and energy of its own; by excluding small thoughts, it forces me into a symbiotic relation with it,” he says in an interview. Hoshino’s installation explores the visceral and nonhierarchical relationship between the body of the artist and matter. Hoshino has spoken of his artistic practice as an act of “baptism by… a wave of muddy water”: the body of the sculptor, rather than shaping and sublimating clay, is subsumed by the base materiality of mud and dirt. Hoshino creates a spiral with carbon-impregnated earthenware clay. It ‘s punched and pummelled by his fingers and becomes a work of unmitigated expression, extraordinary in resonance and the power of the human hand.The beauty of the spiral on the wall and the pinched urn at JKK in Jaipur virtually questions all the conventions of ceramic materials, form, decoration, and function, and also addresses broader issues of presentation, social hierarchy, and the political role of art.
Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals 5 min read June 30, 2017 Opinions expressed by Entrepreneur contributors are their own. Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. Chatbots are set to transform marketing, but there is a bump in the road that many are missing.According to Digitas, 59 percent of Americans have communicated with chatbots or would be willing to do so. After all, customers can use them to receive quick and personalized assistance right on their mobile devices.Brands, on the other hand, can use chatbots to automate customer service, be available 24/7 and collect data about their consumers. In fact, chatbots could help reduce business costs by more than $8 billion per year by 2022. That’s why major companies such as NBC, Sephora, and Uber have already built their own bots.Related: Top 10 Practices for Making a Great ChatbotMessaging apps like Facebook Messenger, WeChat and WhatsApp also contribute to the rise of chatbots. According to eMarketer, more than a quarter of the world will use mobile messaging apps by 2019. And brands continue to launch their own chatbots on these apps.Despite this excitement, however, chatbots are still failing your customers. Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences. That’s why it’s important for marketers to understand the complexities of chatbots, and be prepared for the challenges that they pose.Here’s what you need to know.Why chatbots are failingChatbots aren’t being used to their full potential. Marketers are forcing them to perform traditional functions and, as a result, cutting themselves short. For example, they plug simple, automated responses into their messaging services instead of taking the opportunity to reimagine the entire customer experience around this new tool.As Katie Lamkin wrote for Prophet, “Many companies think they are innovating, when they are simply iterating . . . . Rather than re-imagining the moment and overall experience, initial solutions for chatbots mimic modern-day call centers.”Related: Choosing the Right Chatbot Program Could Be Your Best Customer Service MoveYou wouldn’t use a fork to do the job of knife, right? Then don’t use a chatbot to perform the functions of a call center. Think about it: If you apply an old strategy to a new platform, you still have an old strategy.The takeaway here is that chatbots are more than just squawk boxes that parlay messages between parties. They’re powerful tools that can deliver personalized experiences to individual consumers. They can be used to follow up with each buyer along their journey, provide optimized services and complete transactions — but only if marketers use them correctly.How you can optimize your chatbot strategy Two major issues prevent marketers from making the most of chatbots: siloed departments and ineffective technology.Let’s start with the first one. Chatbot interactions don’t exist in a vacuum. A customer might see your email newsletter, for example, then check out your Facebook page, and then open up Facebook Messenger to ask a question to your chatbot. In order to deliver the best experience possible, you need to be able to see every step of that journey. That’s why your departments — from social media and customer service to sales and IT — need to work together to develop a unified view of the customer.The solution is to adopt the right technology for the job. Specifically, marketers need to connect their bots to a system of intelligence that contains data from every customer touchpoint. They need one platform where they can view and collect information from email responses, social channels, customer relationship management software and sales calls.Related: 10 Metrics Your Chatbot Should Track to Optimize User ExperienceFor example, when a customer messages a company on Facebook Messenger, this data can be processed and matched with their data in the platform. Machine learning can then be applied to that data. This helps marketers understand exactly what the customer wants, and then route their message to the appropriate customer care agent. Or if a customer starts a conversation on Twitter and then picks it back up on Facebook Messenger, companies should be able to follow this conversation and use aggregated customer intelligence at the point of engagement.By integrating departments and acquiring the right technology, companies can enable a seamless handoff between bots and customer service representatives –leaving that traditional call center strategy behind.Building more intuitive customer experiencesChatbots aren’t going anywhere. They offer new and efficient ways for marketers to reach individual customers at scale. And with the growth of messaging apps, they fit right into customers’ mobile habits.Still, hype alone won’t help them succeed. To harness the full potential of these tools, marketers must take the right approach. They have to connect their chatbots to an intelligence platform that combines data from every touchpoint. This way, the chatbot can fall right into line with other outreach channels, and customers can enjoy the most intuitive and personalized experiences possible. Register Now »
First responders do a lot in our community and on Wednesday the Tuscaloosa Chapter of the Punishers Law Enforcement Motorcycle Club showed them some love with their annual First Responder of the Month award.This month’s winner is Sarah Haggerty, who’s also the first woman to win the recognition.Each month the Punishers Club gets nominations sent in, and they pick the person they feel best fits the award. Nominations include firefighters, police officers, paramedics and sheriff’s deputies.Punishers Club Chapter Treasurer Damon Stevenson said the goal of these awards is raising awareness for all the hard work our community’s first responders are doing.“A lot of times their jobs can be thankless jobs,” he said. “They put a lot on the line every day, which is time away from their families.”Haggerty is a paramedic with Northstar Paramedic Services in Tuscaloosa County.