NYK Starts South America RoRo Service from Port Everglades

first_imgzoom Japanese shipping company NYK Line has launched Magellan Straits Express, a new, monthly South America roll-on/roll-off (RoRo) service from Florida’s Port Everglades.The new service was scheduled to start on November 7, 2016, with the vessel Rigel Leader, destined for the Port of Santos, Brazil.The service will also include port calls in Argentina, Chile, Peru, Ecuador, Panama, Costa Rica, Nicaragua, Honduras, El Salvador, Guatemala and Mexico, according to Port Everglades.Port Everglades is Florida’s leading container port, serving as a gateway to Latin America, the Caribbean, Europe and Asia.The port’s container throughput for the fiscal year ended September 30, 2016, amounted to 1.04 million TEUs.Compared to the prior fiscal year 2015, total TEUs were down by 2 percent from 1.06 million, which port officials attribute to market fluctuations.However, the port posted its best September throughput ever with 90,641 TEUs compared to 80,550 TEUs in 2015. Looking at growth over the past five years, TEU throughput is up almost 18 percent from FY2011 to FY2016.In addition, bulk and break bulk cargo increased 13 percent from 1.56 million tons in FY2015 to 1.76 million tons in FY2016.last_img read more

Sweden Dominates Mexico 30 but both head to knockout round

first_img Elizabeth Alvarez, AP, Show Caption Hide Caption Show Caption Hide Caption Show Caption Hide Caption Show Caption Hide Caption 00:00 00:00 spaceplay / pause qunload | stop ffullscreenshift + ←→slower / faster ↑↓volume mmute ←→seek  . seek to previous 12… 6 seek to 10%, 20% … 60% XColor SettingsAaAaAaAaTextBackgroundOpacity SettingsTextOpaqueSemi-TransparentBackgroundSemi-TransparentOpaqueTransparentFont SettingsSize||TypeSerif MonospaceSerifSans Serif MonospaceSans SerifCasualCursiveSmallCapsResetSave SettingsYEKATERINBURG, Russia (AP) — Sweden was so dominant against Mexico at the World Cup that the best Mexican plays of the night were made 600 miles away by South Koreans.The Swedes rolled to a 3-0 rout Wednesday, never challenged in the second half, overtaking Mexico to win Group F just four nights after a gut-wrenching last-minute loss to Germany. The result, combined with South Korea’s 2-0 upset of the Germans, meant Sweden and Mexico — the group runner-up — advanced.The defending champions from Germany go home early.Sweden makes its first appearance in the knockout stage since 2006. Mexico plays in the round of 16 for the seventh straight World Cup, with its fans desperate for its first quarterfinal appearance in 32 years — the elusive “quinto partido,” or fifth game. Sweden Dominates Mexico 3-0, but both head to knockout round Show Caption Hide Caption Show Caption Hide Caption Elizabeth Alvarez, AP June 27, 2018 Show Caption Hide Caption Posted: June 27, 2018 Show Caption Hide Caption Show Caption Hide Caption Show Caption Hide Caption 12345678 Sweden didn’t want to focus on getting revenge by helping eliminate Germany, which got some favorable calls in a tense 2-1 victory over the Swedes on Saturday night.“We grew another little bit,” Sweden coach Janne Andersson said. “I am not going to sit here and gloat having won a match or boast about a win. We don’t want to stir things up too much.”Ludwig Augustinsson volleyed a left-footed shot past goalkeeper Guillermo Ochoa from close range five minutes into the second half, and captain Andreas Granqvist converted a penalty kick to help Sweden take control.Mexico’s Edson Alvarez had an own goal in the 74th minute to put the game out of reach at 3-0.It capped an emotional week for the Blue-Yellow. The team made a unified statement Sunday defending teammate Jimmy Durmaz from criticism and racist attacks after his late foul led to a free kick that won the game for Germany.“A few days ago we lost in the last minute and we were very disappointed, and now we come back and beat Mexico,” Augustinsson said. “I think we deserved to win the group, and Mexico deserved to be second.”As Sweden’s lead grew, Mexican fans paid more attention to the other game, rooting against Germany, which could have passed Mexico with a victory depending on tiebreakers.El Tri’s faithful could be seen frantically checking their phones for scoring updates from Germany’s game soon after Sweden’s second goal. After South Korea’s first goal, they let up a loud cheer and tossed drinks in the air as their chances of advancing improved.Great organization and some fortunate timing played out in the second half for Sweden. Augustinsson scored when the ball luckily landed in his path following a mistimed shot from Viktor Claesson popped up to his teammate.After Granqvist’s penalty kick, Sweden took total control. Alvarez’s own goal occurred when he was trying to prevent Ola Toivonen from connecting with the ball, deflecting it with his arm past Ochoa.“We just need to move on,” Ochoa said. “This is the World Cup. We can’t pull it out of our pocket, it’s not going to be easy and I think it’s a good lesson for what’s to come.”Said coach Juan Carlos Osorio: “We have to say we qualified because we beat Germany and Korea. However and nevertheless, I am very hurt.”Alvarez’s own goal was the seventh overall of the World Cup, one more than the previous record in 1998.Mexico’s Jesus Gallardo was called for a yellow card just 13 seconds in — believed to be the fastest in World Cup history — setting up the first of two quick set-piece opportunities Sweden could not take advantage of.GROUP DYNAMICSSweden wins Group F and will face the runner-up of Group E (Brazil, Switzerland or Serbia) in St. Petersburg on Tuesday.As the runner-up, Mexico meets the Group E winner Monday in Samara.KEYS TO SUCCESSSweden didn’t panic despite missing early chances to score. The Swedes stayed crisp in their exchanges and it helped them find seams in El Tri’s defense.Mexico will lament its missed chances early. Its aggressive style did open up some counterstrike chances for Sweden.SIDELINEDDefender Hector Moreno got his second yellow card of the tournament and misses Mexico’s next game. Sweden’s Sebastian Larsson, who was carted off in the second half with head injury, also received a second yellow and will also be suspended.___Follow Kyle Hightower on Twitter at https://twitter.com/khightower Categories: Local San Diego News, Sports FacebookTwitterlast_img read more

Spotify Time Capsule Playlist Bottles Your Life In 30 Songs

first_img Email News Facebook Read more Twitter center_img Can Spotify Bottle Your Youth In A Playlist? spotify-time-capsule-playlist-bottles-your-life-30-songs Streaming service’s latest playlist offering promises to transport you back in timeTim McPhateGRAMMYs Sep 28, 2017 – 3:39 pm Never underestimate the power of nostalgia. But can an automatically generated playlist really transport you to your teens or early 20s?Spotify says yes. The streaming service today rolled out “Your Time Capsule,” a playlist function that “gathers the 30 most nostalgic tracks from your teens and early twenties, creating the soundtrack for a trip down memory lane.”Going off my test case, the results are fun and … pretty close.While my automatically generated playlist definitely revealed some unabashed glam-metal and rock favorites of my youth — including Van Halen’s “Panama,” Vinnie Vincent Invasion’s “That Time Of Year,” Heart’s “Alone,” Journey’s “Faithfully,” Ratt’s “Round And Round,” and Guns N’ Roses’ “Sweet Child O’ Mine,” it also generated a few head-scratchers with the likes of Prince, Enuff Z’Nuff and REO Speedwagon. With due respect to these three artists, they don’t evoke personal teenage memories.The playlist function is available to users in 60 markets. It factors in your age, country and listening patterns to create the playlist — however, those under 16 years of age will have to wait until they amass some nostalgia to try it out.Will “Your Time Capsule” work for you? Give it a whirl by finding the playlist option at the top of your homepage on Spotify, in the Decades section of Browse on Spotify’s mobile apps for iOS and Android, or by visiting Timecapsule.spotify.com. 
Amazon Music Mobile App Users Can Now Ask Alexa Spotify: Time Capsule Playlist Bottles Your Life In 30 Songs last_img read more

POLICE LOG for May 10 Fugitive Arrested Fight On Train Leads To

first_imgWILMINGTON, MA — Here are highlights from the Wilmington Police Log for Thursday, May 10, 2018:Animal Control Officer retrieved an injured bird on Main Street and brought it to a rehab facility. (7:48am)Police received notice from Franklin County Sheriff’s Office that fugitive Shane Denn was in custody after a traffic stop. Wilmington Police had an active arrest warrant out on Denn. (10:07am)A walk-in party reported someone took their clothing off of their laundry line from their Main Street yard. (11:14am)Fire Department responded to mulch fire near Dollar Trees store. Employees used fire extinguisher. (1:47pm)Action Ambulance involved in a 3-vehicle crash on Main Street. No injuries noted. One vehicle towed. (2:21pm)Employee reported a trailer was stolen, possibly sometime overnight, from Commercial Couriers on Jewel Drive. (6:02pm)A school bus got stuck in the mud at Town Park (Aprile Field) following a WHS softball game. (8:37pm)Police arrested Kevin Callery (41, Billerica) on a warrant. Police were called after MBTA reported Callery and another male were fighting on the train. (9:08pm)(DISCLAIMER: This information is public information.  An arrest does not constitute a conviction.  Any arrested person is innocent until proven guilty.)Like Wilmington Apple on Facebook. Follow Wilmington Apple on Twitter. Follow Wilmington Apple on Instagram. Subscribe to Wilmington Apple’s daily email newsletter HERE. Got a comment, question, photo, press release, or news tip?Share this:TwitterFacebookLike this:Like Loading… RelatedPOLICE LOG for August 17: Parking & Traffic Issues; Lost Wallet; Brush FireIn “Police Log”POLICE LOG for August 4: Lowell Man Arrested On Warrant; Bad Crash In Front Of Rocco’s; Syringe FoundIn “Police Log”POLICE LOG for August 18: 2 Vehicles With Same License Plate; Statue Missing From Wildwood CemeteryIn “Police Log”last_img read more

As New York Probes Business Deals Trump Cries HARASSERS

first_imgBy MICHAEL R. SISAK Associated PressNEW YORK (AP) — New York’s attorney general has opened a civil investigation into President Donald Trump’s business dealings, acting after his former personal lawyer and fixer told Congress that he exaggerated his wealth to obtain loans. Trump tweeted an apparent response Tuesday night, decrying his home state and its governor as “PRESIDENTIAL HARASSERS.”Attorney General Letitia James issued subpoenas Monday to Deutsche Bank and Investors Bank seeking records related to four Trump real estate projects and his failed 2014 bid to buy the NFL’s Buffalo Bills, according to a person familiar with the inquiry.In this Jan. 6, 2019 file photo, Attorney General of New York, Letitia James, smiles during an inauguration ceremony in New York. James has opened a civil investigation into President Donald Trump’s business dealings, taking action after his former lawyer told Congress he exaggerated his wealth to obtain loans. A person familiar with the inquiry said James issued subpoenas Monday, March 11, to Deutsche Bank and Investors Bank seeking records related to four Trump real estate projects and his failed 2014 bid to buy the NFL’s Buffalo Bills. (AP Photo/Seth Wenig, File)The person wasn’t authorized to discuss the matter publicly and spoke on condition of anonymity. The New York Times first reported the subpoenas.Trump’s former lawyer, Michael Cohen, told Congress in late February that Trump exaggerated his wealth on financial statements provided to Deutsche Bank when he was trying to obtain financing to buy the Bills.Cohen told a House committee it was common for Trump to overstate his wealth when dealing with the news media or banks and for him to understate it when it came time to pay his taxes.“New York State and its Governor, Andrew Cuomo, are now proud members of the group of PRESIDENTIAL HARASSERS,” Trump tweeted . “No wonder people are fleeing the State in record numbers. The Witch Hunt continues!”Cuomo’s office didn’t immediately respond.Deutsche Bank said in a statement that it remains “committed to cooperating with authorized investigations.” Messages left with New Jersey-based Investors Bank and the Trump Organization were not immediately returned.The subpoenas issued by the attorney general seek loan applications, as well as mortgages, credit lines and other documents related to the Trump International Hotel in Washington, D.C., buildings in Chicago and New York and a golf course in the Miami area.Several Congressional committees have also requested documents from Deutsche Bank. California Rep. Maxine Waters, a Democrat and head of the House Financial Services Committee, said last week that the bank is cooperating.Deutsche Bank has been one of the few major banks willing to regularly lend to Trump, whose past financial troubles scared off large New York banks. Trump’s company borrowed billions of dollars from the German bank over the years.In May, five Democratic members of the House of Representatives sent a letter to Deutsche Bank CEO John Cryan asking the bank to turn in any records relating to Trump’s accounts and any ties to Russia. The bank refused, saying it had to respect legal requirements to keep client data private.James, a Democrat newly elected to office, pledged to look into Trump’s business practices, saying after her victory last November that she’d be “shining a bright light into every dark corner of his real estate dealings and every dealing.”Trump has complained that James is waging a politically motivated vendetta against him. Her office is also overseeing a lawsuit against a Trump charitable foundation. James’ predecessors sued Trump over the operations of Trump University, his real estate school.Previously, a different New York state agency, which regulates insurance companies, launched an inquiry into Cohen’s allegations that Trump also misled insurance companies about his financial worth.Trump has said Cohen is lying to try to get out of a prison sentence for tax evasion, campaign finance violations, making false statements to banks and lying to Congress.__Follow Michael Sisak at twitter.com/mikesisaklast_img read more

Treat for theatre lovers

first_imgComedy of Terrors is all about ‘confusion within confusion’. It is an adaptation of Dario Fo’s one of the best plays. Directed by S P Singh and written by Ajay Shukla, the act was staged at Shri Ram Centre on May 31. The story of the play revolves around industralist Mr. Bidla, who due to some confusion meets an accident. Mr. Bidla had to undergo as plastic surgery as his face gets damaged in the accident. But again due to some confusion his face turns to look alike one of his employees ‘Shaligram’. His wife, Savitri, takes him home thinking him as her beloved husband.  Meanwhile, real Shaligram also returns home. It creates a utterly confusion.  Also Read – ‘Playing Jojo was emotionally exhausting’“The play is one of the best works of Dario Fo and we always try to present something new along with our existing popular plays. We found this play unique with a new idea of changeover. This play was a big challenge for the director as well as the actors.” said one of the actor.“The play is written so beautifully that there is hardly any scope for even thinking of any change in it.  However, if I have to, than I would like to show some shades of the character of the ‘Industrialist Bidla’.  Perhaps it would have given a better picture of the conflict between the protagonist and Bidla,” said the director. Also Read – Leslie doing new comedy special with NetflixThe next play staged was Taj Mahal ka Tender. What would have been the fate of Shahjahan’s Taj Mahal had the emperor lived in the present times? Taj Mahal Ka Tender narrated how, if the Taj  Mahal were to be built today, the bureaucratic machinery would never let it build. The play written by Ajay Shukla and directed by SP Singh Senger is a hilarious burlesque. It also looks at how corruption at every level of governance would make it difficult, even impossible, to execute something of this kind.  The persistent Shahjahan, in no mood to accept excuses for delays, and sends the somnolent Government construction department into tizzy. The engineers and overseers get down to business to fulfill emperors wish, as if they really could. An outbreak of activities ensues but in a typical sarkari manner.  Tenders are issued. Contractors are hired. But, does the project see light of the day? Or, does the mogul emperor, fast forwarded in time, become a victim of the system himself? Whatever may happen to the wonder tomb, but it was a lofty laughter castles as the curtains came down of  Taj Mahal ka Tender.last_img read more

Indulge in mangoflavoured delicacies this summer

first_imgSummer heat is becoming unbearable with every year but the only sweet recollection we associate this season with, is mangoes. The pulpy, sweet and flavourful king of fruits keeps us happy irrespective of the killer heat waves. To relish certain innovative dishes and a selection of mango-inspired dishes, one can head to The Spice Route at The Imperial in the national Capital. The collection menu created by Chef Veena Arora is all set to raise the bar for Mango lovers this season. As summer is the time to drool over mangoes and the excitement becomes extraordinary when they rule South East Asian palate.  Also Read – ‘Playing Jojo was emotionally exhausting’The various dishes made using this most sought-after fruit has been relished over two decades with Chef Veena’s Summer Collection Menu. This year’s menu features Chef’s selections and creations inspired from the regions of Kerala, Sri Lanka, Thailand and Vietnam. Under the umbrella cuisine of The Spice Route, the menu promises to steal hearts with traditional specialties put together with ripe or raw mangoes, complemented with Chef’s specials. For instance Amba Isso Temperadu is the Sri Lankan style Prawns stir fried with curry powder and slivers of raw mango. Alleppy Fish Curry is made with Sole fillet and raw mango in a Kerala style curry. Kaeng Phed Phol-La-Mai is made with ripe mangoes and assorted fruits, cooked in Thai Red Curry, is truly exclusive as it is made only with fruits and takes its inspiration from Thai Duck curry.  Also Read – Leslie doing new comedy special with NetflixChef Veena has delicately balanced spices with mango in all her offerings. The old favourites have been retained in the menu like Ga Xao Hot Dieu, which is a stir-fried Chicken with fresh Mangoes and Cashew nuts made in  Vietnamese style. Yum Mamuang is the Chef’s special as it is basically a signature salad of fresh grated green mango tossed in spicy and tangy Thai dressing.Chef Veena Arora, Chef De Cuisine, The Spice Route says, “Summer Collection menu has been close to my heart since the time The Spice Route opened doors, and invokes timelessness for me, each time I start planning it. Inspired by fashion fraternity, the menu is whipped up to dish out something unique for the patrons from the landmark kitchen of this world famous restaurant. The interesting raw and ripe mango based South-East Asian recipes are refreshing like the advent of summer ought to be and a celebration of the season, of course.  “Most of them are my own creations, wonderfully complemented by rice, chicken, prawns, sole fish, veggies and exotic spices. People in Thailand love their food with fruits and that’s why the complete menu revolves around mango, the favourite summer fruit. “Whether it is Sri Lankan prawns or the Thai Red curry with fruits, my creations this year will truly raise the satisfaction quotient for mango seekers. I have somehow tried to keep the fruit central to the palate, layering and balancing it with other flavours.”last_img read more

State to reserve 30 seats in WBNUJS for domiciles

first_imgKolkata: Bengal government is going to reserve seats up to 30 percent for the students having domicile in the state and aspiring law students.Seats would also be reserved up to 5 percent for the poor meritorious students in the same field. The West Bengal National University of Juridical Sciences (Amendment) Bill, 2018 has been passed in the Assembly on Tuesday. It would allow the state government to reserve the seats for the students from the state. Also Read – Rain batters Kolkata, cripples normal lifeMoloy Ghatak, the minister of Judicial and Law Department, said in the Assembly on Tuesday that there are many law aspirants in the state who are unable to pursue law studies due to poverty. The minister said many students from the state will get the opportunity once the law is enforced. Ghatak also clarified that the students would secure admission in West Bengal National University of Juridical Sciences on the basis of merit — a test is conducted at the National level. Despite having being featured on the merit list, many poor but meritorious students cannot afford to study law. This had prompted the state government to amend the existing law of the state. Also Read – Speeding Jaguar crashes into Mercedes car in Kolkata, 2 pedestrians killed”The students whose names would feature on the merit list but face economic challenges would be given the opportunity to study law by reserving seats up to 5 percent following the amendment. Seats would be reserved up to 30 percent for the students who have domicile in the state, if they find place on the National merit list,” Ghatak said in the Assembly. The minister also maintained that his department had approached Chief Minister Mamata Banerjee saying there are many students from Bengal who have been able to pursue law studies as they are economically challenged. After listening to the proposal, the Chief Minister assured that steps would be taken in this regard. It may be mentioned that earlier there was no provision in the law which could have allowed the state government to reserve seats for the candidates having domicile in the state. Some other states give opportunity to the students having domicile in their respective states, the minister told the House on Tuesday. While the Bill was tabled in the Assembly, Snehasish Chakraborty, a Trinamool Congress MLA said this move by the state government would be extremely beneficial for the students domiciled in the state. He also alleged that the Left Front government never thought of amending the law, paving way for the poor students to study law.last_img read more

Empowering women and youth

first_imgIn an event that focused on empowering women and youth of today, BLUES, in association with India Afghan Foundation, Andhra Pradesh, state government organised an International cultural program in New Delhi. The programme which ran for 120 days, across 15 categories, held its grand finale ceremony on April 30 in which 100 participants from all across India participated. “A largely ignored yet a hugely important section of this society, BLUES intends to focus on how they can be empowered, so as to lead the lives of their choice. An empowered woman reduces the gender disparity and leads to equality of men and women in the society,” said a spokesperson in a statement. Also Read – Add new books to your shelfDr Shaida Mohammad Abdali, Ambassador of Afghanistan to India was present as the Chief Guest on the program along with other dignitaries: R.P. Swami Secretary-General, ICCI, Prof Dr P.S.N. Rao, chairman of Delhi Urban Art Commission, Dr P.V. Ravi Ph.D Chairman of Park College of Engineering and Technology, Dr Amarendra Khatua Former Secretary, Ministry of External Affairs, Director General of ICCR, Sanjana Jon, and International fashion designer and social activist, Varija Bajaj. Vani Madhav – Odissi Exponent, Sangita Chatterjee – Kathak exponent, Sangeeta Mazumdar – Kathak Exponent, Sr Rita Mehrotra Former Principal Kamla Nehru College, Paridhi Sharma – Fashion Designer, and Shruti Shukla were also present on the occasion. Also Read – Over 2 hours screen time daily will make your kids impulsivePayal Swami, President of BLUES Talent Hunt said, “BLUES focuses on women and youth empowerment as they are the pillars of today’s nation. BLUES has now completed 10 years of servicing society through cultural activities and giving chance to women, kids and youth with no age and gender bars to achieve new heights. BLUES is opening its wings and has launched Payal Foundation that will work nationally and Internationally to make the women and youth independent in today’s world”. Each category had winners from solo dance, group dance, duet dance, singing, Mr and Mrs Delhi 2018 and kids Modelling. While Mrs. Delhi title went to Manju Chaudhary, followed by Mrs Amrita and Mrs Anjana, Shivanjali Group won in the duet dance category. The programme had a unique amalgamation of Indo-Afghan dance like Attan and Qarsak Dance. Participants from Afghanistan, Kashmir, Andhra Pradesh, Delhi-NCR Andhra, Telangana, Tamil Nadu, Uttar Pradesh, Haryana participated in the event.last_img read more

Why Chatbots Are Failing Your Customers

first_img Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals 5 min read June 30, 2017 Opinions expressed by Entrepreneur contributors are their own. Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. Chatbots are set to transform marketing, but there is a bump in the road that many are missing.According to Digitas, 59 percent of Americans have communicated with chatbots or would be willing to do so. After all, customers can use them to receive quick and personalized assistance right on their mobile devices.Brands, on the other hand, can use chatbots to automate customer service, be available 24/7 and collect data about their consumers. In fact, chatbots could help reduce business costs by more than $8 billion per year by 2022. That’s why major companies such as NBC, Sephora, and Uber have already built their own bots.Related: Top 10 Practices for Making a Great ChatbotMessaging apps like Facebook Messenger, WeChat and WhatsApp also contribute to the rise of chatbots. According to eMarketer, more than a quarter of the world will use mobile messaging apps by 2019. And brands continue to launch their own chatbots on these apps.Despite this excitement, however, chatbots are still failing your customers. Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences. That’s why it’s important for marketers to understand the complexities of chatbots, and be prepared for the challenges that they pose.Here’s what you need to know.Why chatbots are failingChatbots aren’t being used to their full potential. Marketers are forcing them to perform traditional functions and, as a result, cutting themselves short. For example, they plug simple, automated responses into their messaging services instead of taking the opportunity to reimagine the entire customer experience around this new tool.As Katie Lamkin wrote for Prophet, “Many companies think they are innovating, when they are simply iterating . . . . Rather than re-imagining the moment and overall experience, initial solutions for chatbots mimic modern-day call centers.”Related: Choosing the Right Chatbot Program Could Be Your Best Customer Service MoveYou wouldn’t use a fork to do the job of knife, right? Then don’t use a chatbot to perform the functions of a call center. Think about it: If you apply an old strategy to a new platform, you still have an old strategy.The takeaway here is that chatbots are more than just squawk boxes that parlay messages between parties. They’re powerful tools that can deliver personalized experiences to individual consumers. They can be used to follow up with each buyer along their journey, provide optimized services and complete transactions — but only if marketers use them correctly.How you can optimize your chatbot strategy Two major issues prevent marketers from making the most of chatbots: siloed departments and ineffective technology.Let’s start with the first one. Chatbot interactions don’t exist in a vacuum. A customer might see your email newsletter, for example, then check out your Facebook page, and then open up Facebook Messenger to ask a question to your chatbot. In order to deliver the best experience possible, you need to be able to see every step of that journey. That’s why your departments — from social media and customer service to sales and IT — need to work together to develop a unified view of the customer.The solution is to adopt the right technology for the job. Specifically, marketers need to connect their bots to a system of intelligence that contains data from every customer touchpoint. They need one platform where they can view and collect information from email responses, social channels, customer relationship management software and sales calls.Related: 10 Metrics Your Chatbot Should Track to Optimize User ExperienceFor example, when a customer messages a company on Facebook Messenger, this data can be processed and matched with their data in the platform. Machine learning can then be applied to that data. This helps marketers understand exactly what the customer wants, and then route their message to the appropriate customer care agent. Or if a customer starts a conversation on Twitter and then picks it back up on Facebook Messenger, companies should be able to follow this conversation and use aggregated customer intelligence at the point of engagement.By integrating departments and acquiring the right technology, companies can enable a seamless handoff between bots and customer service representatives –leaving that traditional call center strategy behind.Building more intuitive customer experiencesChatbots aren’t going anywhere. They offer new and efficient ways for marketers to reach individual customers at scale. And with the growth of messaging apps, they fit right into customers’ mobile habits.Still, hype alone won’t help them succeed. To harness the full potential of these tools, marketers must take the right approach. They have to connect their chatbots to an intelligence platform that combines data from every touchpoint. This way, the chatbot can fall right into line with other outreach channels, and customers can enjoy the most intuitive and personalized experiences possible. Register Now »last_img read more